NGF TOP 100 BUSINESSES IN GOLF
Worldwide Golf Shops
Al Morris, President & CEO
Among the country’s largest discount golf equipment retailers, Worldwide Golf Shops owns and operates 82 brick-and-mortar locations across 20 states and six regional chains. The stores include: Roger Dunn Golf Shops, The Golf Mart, Golfers Warehouse, Van’s Golf Shops, Uinta Golf and Edwin Watts Golf.
Providing customers a massive selection of golf equipment, apparel and accessories, Worldwide’s stores are an authorized dealer of all major brands, including Bridgestone, Nike Titleist, PING, FootJoy, Acushnet, Cleveland, Mizuno, TaylorMade, Callaway, Adams, Cobra, Srixon, Puma, Ashworth, Travis Mathew, adidas, Ecco and Scotty Cameron.
Grown primarily through acquisitions, Worldwide has been well-served with its philosophy of keeping loyal customer bases happy across its respective markets.
It’s why Worldwide retained the Van’s name in Arizona, Uinta in Utah and Roger Dunn in California. Given the history of most of its chains, longtime clientele of respective stores are in good hands under Worldwide, as seen in the company’s robust annual sales.
“We have a customer base, whether we bought or have grown organically, and our attitude is – `It is really hard to get a customer, do whatever you can not to lose them,’” Worldwide Golf President Al Morris said. “We’ve empowered our staff to do whatever it takes to keep the customers happy.”
Worldwide has also kept customers happy with its “90-Day Satisfaction Guarantee” policy for in-store and online purchases that provides customers the option of full credit towards the purchase of alternate equipment (sans the cost of original shipping) for product returns. It’s led to strong retention for Worldwide, which has been proactive in establishing and extending customer relationships after they’ve left the store.
An additional company initiative of note is Worldwide’s active web presence, which includes a host of articles on golf travel and instructional, a podcast, and a bi-monthly company digital magazine.
Worldwide Golf has positioned itself firmly among the top off-course retailers in the golf industry, with almost 1 million square feet of retail space in its stores nationwide.
The company has also developed a strong loyal following of customers by retaining its regional affiliations with known brands, from Roger Dunn to Edwin Watts.