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A Publication of the National Golf Foundation

Questions, Answers and Insights for Everyone Interested in the Business of Golf

NGF TOP 100 BUSINESSES IN GOLF

Worldwide Golf Shops

Category

Corporate Headquarters

Santa Ana, California

Website

Key Employees

Al Morris – President & CEO
Rick Powell – VP of Merchandising
Rick Levy – VP of Marketing

Profile

Among the country’s largest golf equipment retailers, Worldwide Golf Shops owns and operates more than 80 brick-and-mortar specialty stores across 18 states and six regional chains. The brand names under the Worldwide Golf umbrella include: Roger Dunn Golf Shops, The Golf Mart, Golfers’ Warehouse, Van’s Golf Shops, Uinta Golf, and Edwin Watts Golf.

Providing customers a wide selection of golf equipment, apparel and accessories, Worldwide’s stores are an authorized dealer of all major brands, including Bridgestone, Nike Titleist, PING, FootJoy, Acushnet, Cleveland, Mizuno, TaylorMade, Callaway, Adams, Cobra, Srixon, Puma, Ashworth, TravisMathew, adidas, Ecco and Scotty Cameron.

Interior of a Roger Dunn location. (Photo courtesy: Worldwide Golf Shops)

 

Grown primarily through acquisitions, Worldwide has been well-served with its philosophy of keeping loyal customer bases happy across its respective markets.

It’s why Worldwide retained the Van’s name in Arizona, Uinta in Utah and Roger Dunn in California. Given the history of most of its chains, longtime clientele of respective stores are in good hands under Worldwide, as seen in the company’s robust annual sales.

“We have a customer base, whether we bought or have grown organically, and our attitude is – `It is really hard to get a customer, do whatever you can not to lose them,’” Worldwide Golf President Al Morris said. “We’ve empowered our staff to do whatever it takes to keep the customers happy.”

In addition to the fully trained and highly knowledgeable retail and customer services at its stores, the worldwidegolfshops.com website serves as the online portal for all of the company’s retail store brands, offering an easy and convenient shopping alternative.

“We are also proud to say that we are golfers, active golfers who play the game, watch the game, live the game, and love the game just like you or someone you know,” Morris said.

Worldwide has also kept customers happy with its “90-Day Satisfaction Guarantee” policy for in-store and online purchases that provides customers the option of full credit towards the purchase of alternate equipment for product returns. This includes free return ground shipping on any new golf club or set of clubs valued at $299 or more. The practice has led to strong retention for Worldwide, which has been proactive in establishing and extending customer relationships after they’ve left the store.

Exterior view of an Edwin Watts location. (Photo courtesy: Worldwide Golf Shops)

NGF Takeaways

Worldwide Golf has positioned itself firmly among the top off-course retailers in the golf industry, with almost one million square feet of retail space in its stores nationwide.

The company developed a strong loyal following of customers by retaining its regional affiliations with known brands, from Roger Dunn to Edwin Watts, and has expanded its online retail presence significantly in recent years to meet consumer demand.

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